Anonymous
map-marker Fort Lauderdale, Florida

Original text delivery location incorrect, paid $21.00 for reroute but still no pkg deliver

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D. If it is fruit then sure its rotten by now 15days later. If I should get it at all. No idea who ordered it for me.
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User's recommendation: Tell recipient who irdered so they can tell them they moved makes lige a lot easier

Robert J Pgx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Upton, Massachusetts

Terrible customer service

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I received an email that a package from Orchard brands was delivered to me and left in the building that is about a quarter mile from the building my apartment is in, and I am not able to get to that building because of my Chemo treatments and other medical issues, When 3 separate people tried to find the package it was nowhere to be found. I have no idea what was in it since It was not something I ordered. The customer service person at Orchard brands was rude and just kept repeating from a script nothing related to what I was trying to let them know so they could follow through and either replace it or send a refund to the person who was sending me the package.
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User's recommendation: Be careful since this company does not follow through and cares less if you get what you pay for.

Dwight P Wcm

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Verified Reviewer
| map-marker Park Forest, Illinois

Refund check verification

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# directs you to marketing question s trying to sell you something company number is fake they are crooked don't call
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Preferred solution: Refund check verification

User's recommendation: Don't call number

Anonymous
map-marker Fallbrook, California

I lost one of the refund checks for about $25....

I lost one of the refund checks I received today May 1... I may have shredded it by mistake... I have check #395**** and 395****.. The one I lost was for $25 and some change....??Can you check your records and see what the other check # is....Please..
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Anonymous
map-marker Deland, Florida

Company Never Returned my Requests for Shipping and Product Info.

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I received a notice from USPS that a package was going to be delivered from Orchard Brands. I did not remember ordering anything FROM that company so contacted the company to learn more about this order. The company never responded. A few weeks later package arrived - it was an order I made for a bag of dried frozen cat treats. Somehow it was shipped FROM Orchard Brand
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User's recommendation: Be careful to notice what company is shipping an order.

Craig T Elb

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Verified Reviewer

No way to contact customer service.

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Called the customer service number and got a medical device offer recording.
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Loss:
$45
Cons:
  • Cannot reach customer service

Preferred solution: Information. Someone to talk to about a recurring charge.

User's recommendation: Do not order anything from Orchard Brands.

Anonymous
map-marker Longwood, Florida

Customer Service is Rotten

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I received a message that an item was being delivered from Orchard Brands. I did not remember ordering anything from that company. I had no idea about any details, and all I received was a tracking notice from USP. I searched for a contact email for Orchard Brands and sent an email inquiring about this item. I contacted PissedOff too. I never heard anything back from Orchard Brands.I
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User's recommendation: Be cautious about this company since they seem to be handling products from many companies and are not bothering to answer inquiries.

Mary D Ppm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not buy from them

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When you return an item they charge you the shipping cost minus your actual cost that you paid for the item. I even paid to return the item and they minus $12.99 from the cost of the item. Plus the item did not look like it did in the picture. Do not buy from them. You will be disappointed!
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Loss:
$13

Preferred solution: Full refund

User's recommendation: Think before you buy from them

1 comment
Guest

I had the same experience. Bought something for $30.98 total and was credited $11.00! Will never buy from them again!

Wendy N Mpi
map-marker Salt Lake City, Utah

Don't use this site

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I'm so upset, I ordered here and edit my address but still not being shipped where needed. I'm tired of nothing in my life going right!!!!
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Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

1 comment
Mary D Ppm

I wished I looked at the comments before I made a purchase. They are a big rip off when you return an item.

Never ever buy from them again. I hope others see this before they make a purchase!

Linda M Dxj
map-marker Beverly, Massachusetts

No return on deceptively marketed items on website

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On 5/6/2019 I purchased 2 articles of clothing from WinterSilks who was going out of business. I assumed these items were Winkersilks brand. They were not. The sizing is different between Orchard Clothing companies. The items were way too big. On 6/1/2019 I contacted customer service. They will not allow me to return the items for a refund or a credit (these were all sales final) even though they are still advertising on the Appleseeds site the 2 stores from which these items labels (Tog Shop and Norm Thompson). Don’t buy from this company!
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Loss:
$37
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Mary D Ppm

I returned my item and paid with my own money which was $9 versus the $12.99. The item also did not look like the picture. Never will I buy from them!

Toshua Srq
map-marker Philadelphia, Pennsylvania

To check on an order

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I called to inquire about an order with customer service. All I received were advertisements. I did not speak with any representative.
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Reason of review:
Poor customer service
Anonymous

Purchased a pair of pants from Blair. Total charged was 21.98. Had to return because the fit was horrible and a mistake in sewing cause part of the leg to be sewn together in the crotch.

When I returned them I received a refund of $5.00. Poor customer service. Do not buy from this company.
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3 comments
Mary D Ppm

You right do not buy from this company!

Mary D Ppm
reply icon Replying to comment of Mary D Ppm

I got less too. Paid $67.00 got back 53.00 after I paid for the return myself!

Guest
reply icon Replying to comment of Mary D Ppm

if you send somthing back yep u pay the postage

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Therese M Lmv
map-marker Yonkers, New York

DUPLICATE ORDERS GIVEN. i WOULD LIKE TO RETURN ONE

I just placed these 2 orders. Tried calling the number provided and was besieged with "offers" and so did not get through. I hope there is still time to take back one of the orders. I don't need to worry about postage since you did not charge, but it would come to a lot if I have to return items. Please get back to me if possible. I was VERY upset at the technique used to keep me on line.
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Reason of review:
phone response at your number!

Preferred solution: Full refund

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marshall s Zft

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Verified Reviewer
| map-marker Brooklyn, New York

Terrible experience

I ordered a pair of sneakers and I never received it. The phone number for customer service is a phony. I can't find a legitimate email address or telephone number for them.
View full review
Loss:
$20
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Mary D Ppm

Paid $67.00 and when I returned I didn’t used their prepaid postage but paid out of pocket and got refund $53.00!!! Never again!!!

Shan J

Tog Shop and Blair - Stay away

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My mother is in her 90's and gets catalogs from Orchard Brands. She likes the styles but every time we order something it is HUGE! The way they size their products is just incorrect. My mother is a petite small or medium and even the small is enormous. The problem is the return policy. I paid $84.23 for 6 tops. All of the tops had to be returned as they were too huge and there was nothing smaller that would work. The refund (after their restocking and shipping charge ) was $59.25. That is 30%. RIDICULOUS! No one should get away with that kind of a charge. Stay far away from Orchard Brands.
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Loss:
$25
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

1 comment
Mary D Ppm

I had the same problem! I paid $67.00 because I returned with my own money I get a refund of $53.00!!

Venicia Cfn
map-marker Springfield, Illinois

Review in Other category from Springfield, Illinois

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Selling fake perfumes on Orchard Brands. I ordered 5 total and 4 are fake. 2 smell like gasoline or kerosene. The plastic wasn't proper. 2 smell upon spraying but the scent disappears in seconds. One bottle upon removing the top had marks in it where the plastic was marred, scraped, eaten away looking, this one smells like gasoline. They want me to ship fake flammable liquids via USPS and the postal service told me not to do so! I used Comenity bank cards to buy one and 4 on another. Im not paying them either. To top it off they have the nerve to have the prices jacked up to double, where i can get it elsewhere online cheaper and will not got sold fake perfumes. Research fake perfumes etc..online and I knew of them but it took these shysters to be the first I have been given the fakery. They do not care! They can harrass me but I am not paying *** artists.They can ruin my credit. I am doing this to warn people and to make this public knowledge. Blair and their affiliated stores connect into this Orchard Brands. Their stuff is overpriced and out of much buying of clothing I am not impressed and now ripping people off in the fragrances, what a joke. I live off disability and there is no way they can make me pay either. Be warned!
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Reason of review:
Not as described/ advertised
1 comment
Mary D Ppm

Never order from them a again! Big rip off!!

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